Important Update Regarding Remote Support Tools

At JEI Tech, your safety and security are our top priorities. We wanted to inform you of some important changes in our remote support practices aimed at safeguarding your computer systems and data.

As of January 1st, 2024, JEI Tech has made the decision to discontinue the use of common remote support applications, such as AnyDesk, TeamViewer, or Quick Assist, for accessing your computers. Instead, we will exclusively utilize our Remote Monitoring & Maintenance (RMM) tool, a highly secure and audited solution.

Our RMM tool provides several key advantages:

• No need for exchange of access codes between JEI Tech and our clients.
• Comprehensive management of both Windows and third-party software updates on your computer.
• Continuous monitoring and reporting on the health of your computer.

We understand that this transition may raise questions, but please be assured that it is a necessary step in ensuring the safety and security of your IT systems.

The RMM service starts at just $10 per month per computer, making it a cost-effective way to enhance your system’s security and performance.

In the event of an emergency that requires remote support, JEI Tech may need to use a third-party tool. In such cases, we will email you a link to download our RMM tool directly to your computer. Alternatively, you may contact Scott or John for verification at our official number: 403-603-3105.

Please note that our technicians will require you to hang up and call back before proceeding to prevent any potential number spoofing. Outbound number spoofing is a concern, but inbound calls to our official number are secure.

We sincerely appreciate your understanding and cooperation as we take these measures to protect your interests. Rest assured, we are continually exploring additional software and identity verification techniques to further enhance our security measures.

If you have any questions or concerns, please do not hesitate to reach out to us. Your trust in JEI Tech is greatly valued, and we remain committed to providing you with the highest level of service.